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Our Privacy Policy 

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Introduction

This Privacy Notice for Flatly (QVT TECHNOLOGY LIMITED) describes how and why we might access, collect, store, use, and/or share your personal information when you use our services ("Services"), including our website, mobile application, or when you engage with us in other related ways. If you do not agree with our policies, please do not use our Services. For questions, contact contact@myflatly.com.

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Summary of Key Points

• We collect personal data you provide and some data automatically (like device info and usage).
• We process minimal sensitive information only for safety and compatibility, with your consent.
• We may collect limited data from third parties for verification and safety.
• Your data is used to provide, improve, and secure our services, and for communication.
• We share data only in specific scenarios (e.g., with vendors, for payments, or with other users after mutual interest).
• We use reasonable safeguards, but no system is 100% secure.
• You have privacy rights, which may vary by region.
• For full details, review this Privacy Notice.

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What Information Do We Collect?

We collect information you provide, such as:

  • Names, phone numbers, email addresses, date of birth, address, occupation, usernames, passwords, profile photos, emergency contact info

  • Housing preferences: budget, move-in date, housing type, location, roommate count, pet/smoking/cleanliness/noise/schedule preferences, hobbies/interests

  • Sensitive info: identity verification documents (processed then deleted), gender identity (optional)

  • Payment info (handled by Apple/Google, not stored by us)

  • Social media profile info (if you register via social login)

We also collect:

  • Location (for showing relevant listings, only during app use)

  • Camera (for profile/listing photos)

  • Contacts (only for invites/emergency contacts, not stored)

  • Push notification preferences

  • Automatically: IP address, device info, usage logs, general location (city/region)

All information you provide must be true, complete, and accurate. Notify us of any changes.

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Information Automatically Collected

Some information — such as your IP address, device characteristics, browser, operating system, language preferences, referring URLs, device name, country, location, and usage information — is collected automatically to maintain security and operation of our Services, and for analytics and reporting. This includes:

  • Log and Usage Data: diagnostic info about your use of the platform

  • Device Data: basic device info for app functionality and security

  • General Location Data: city or region (not precise GPS) for relevant listing

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How Do We Process Your Information?

We process your information to:

  • Facilitate account creation and authentication

  • Deliver and improve our services

  • Enable user-to-user communication

  • Provide housing/roommate matching

  • Verify identities and maintain safety (verification docs processed then deleted)

  • Detect and prevent fraud

  • Respond to safety concerns

  • Respond to inquiries and support requests

  • Send updates and marketing (with consent)

  • Analyze usage to improve our matching algorithms and features

  • Share info with utility providers (with your explicit consent)

For whole property rentals, we focus on budget, location, and basic tenant requirements.

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What Legal Bases Do We Rely On?

We process your personal information only when we have a valid legal basis, including:

  • Consent (which you can withdraw at any time)

  • Performance of a contract (to provide our services)

  • Legitimate interests (e.g., improving matching, safety)

  • Legal obligations (e.g., cooperating with law enforcement)

  • Vital interests (e.g., safety emergencies)

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When and With Whom Do We Share Your Personal Information?

We may share your data with:

  • Vendors and service providers (e.g., payment processors, cloud storage, messaging, identity verification, customer support)

  • Potential roommates: your profile info (excluding contact details until mutual connection)

  • Room/property providers: when you express interest in a listing, we share relevant info based on listing type

Note: We do not verify property ownership. Please exercise caution and verify details independently.

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Third-Party Websites

Our service may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.

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Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage. For more details, see our Cookie Policy.

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Artificial Intelligence-Based Products

We use AI to help match users with compatible roommates and listings. Our algorithms use your provided preferences and lifestyle data to suggest matches.

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How Do We Handle Your Social Logins?

If you register using a social media account, we collect certain profile information from that provider, as described in this policy.

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Is Your Information Transferred Internationally?

Your information may be transferred to, and processed in, countries other than your own. We use appropriate safeguards to protect your data during such transfers.

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How Long Do We Keep Your Information?

We retain your information only as long as necessary for the purposes described in this policy. Identity verification documents are deleted after processing.

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How Do We Keep Your Information Safe?

We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no system is completely secure.

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Do We Collect Information from Minors?

We do not knowingly collect data from children under 18. If we learn that we have, we will take steps to delete it promptly.

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What Are Your Privacy Rights?

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. Contact us to exercise these rights.

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Controls for Do-Not-Track Features

Some browsers offer Do-Not-Track features. We currently do not respond to such signals.

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Do Other Regions Have Specific Privacy Rights?

You may have additional rights under laws such as the GDPR or CCPA. Contact us for details relevant to your region.

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Safety and Verification Measures

We process identity documents for verification and then delete them. We do not verify property ownership. Use caution and verify details independently.

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Do We Make Updates to This Notice?

We may update this policy from time to time. Updates will be posted here, and your continued use of our service constitutes acceptance.

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How Can You Contact Us About This Notice?

For any privacy-related questions or to exercise your rights, email us at contact@myflatly.com.

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How Can You Review, Update, or Delete the Data We Collect from You?

You can request to review, update, or delete your personal data by contacting us.

Let me know if you’d like this formatted as a markdown document or embedded into a privacy policy for your own use.

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